You may return most new items within 15 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you want to return, please kindly contact me via email address: [email protected] . (Please contact us by email, we will reply to your email within 24 hours, excluding weekends and holidays.)
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.
Order processing time usually takes about 2-5 days, but may take up to 2 weeks due to high volume of orders.
Shipping method: UPS/DHL (Shipping takes about 15-30 Business Days)
Please contact us at [email protected] if your tracking number is not up after 2-3 weeks.
The website may cause delays in express delivery due to the epidemic.
If there is something wrong with the items, please feel free to contact our customer service team ( Email: [email protected]), we will try to make you satisfied 100%.
Using a cloth measuring tape, measure over the undergarments you will be wearing with the style you are ordering.
If you don't have a measuring tape, simply use a piece of string then line it up against a yardstick.
Lift your arms slightly and measure around your body, crossing over the fullest part of your chest.
Measure around your waist at the narrowest point.
Stand with your heels together and measure around the fullest part of your hips.
Measure a similar style of well-fitting pants from the crotch/rise seam along the inside leg to the hem.
Measure a shirt collar that fits you well. lay collar flat and measure from center of collar button to far end of collar buttonhole.
With forearm parallel to chest, measure from center back of neck around the elbow to the wrist bone. you can also use a well-fitting shirt, fold at shoulder and measure the same as above.
To measure your foot length, sit down on a chair and place your foot flat on a piece of paper. Trace the foot by holding a pencil vertically and outlining the foot. The longest toe and back of heel are the most important measurements. Using a ruler, measure the distance from the bottom of the heel to the tip of the longest toe. Record the result in both inches and centimeters and use these measurements to find your size in the chart. If one foot is larger than the other, the measurements for the larger foot should be used.